Courier assignment
Automatic or manual, by zone or workload.
- Auto-assign by zone
- Manual reassignment
- Courier workload balance
- In-house or outsourced couriers
Lume Delivery
Delivery management and courier tracking
Every delivery, tracked from order to doorstep
Lume Delivery plans routes, assigns couriers, and shows a live status for every order — connected to every sales channel you use.
- Courier workflow
- Live order statuses
- Connected to every sales channel
Lume DeliveryCouriers · live
#3241B. Tashkentov
On the way#3240N. Yusupova
Delivered#3239—
AssignedNext handoffs
#3242Chilonzor, 1218:20
#3243Yunusobod, 4518:35
#3244Mirzo Ulugbek, 718:50
Platform capabilities
Everything to plan, run, and track delivery
Every order follows a clear path, while the warehouse, courier, and customer see the same status.
Live tracking
Customer and staff both see order status in real time.
- Live courier location
- Order status for the customer
- ETA updates
- Delivery notifications
Route planning
Group stops into an efficient run.
- Multi-stop routes
- Optimized stop order
- Delivery time windows
- Manual route adjustments
Zones & pricing
Configure delivery areas and fees.
- Delivery zones on a map
- Zone-based pricing
- Free delivery thresholds
- Branch-level rules
Proof of delivery
Every handoff is confirmed.
- Photo or signature confirmation
- Delivery status history
- Failed delivery reasons
- Customer confirmation
Delivery analytics
See what's working and what isn't.
- On-time delivery rate
- Average delivery time
- Courier performance
- Cost per delivery
One connected workflow
From a confirmed order to a delivered package
The order moves through every stage automatically, from confirmation to hand-off.
- 01
An order is confirmed
From retail, e-commerce, or the restaurant, every order lands in one queue.
- 02
A courier is assigned
Automatically by zone, or manually by a dispatcher.
- 03
The courier delivers
Live status updates as the order moves toward the customer.
- 04
The delivery is confirmed
Status, timing, and proof sync back to reports and customer history.
Built for every fleet
In-house courier teamsOwn + outsourced couriersMulti-branch delivery zones
FAQ
Frequently asked questions
How are couriers assigned?
Automatically by delivery zone or manually by a dispatcher. The system balances courier workload and works with both in-house and third-party couriers.
Can customers track their order?
Yes. Customers and staff see the order status, the courier's location and an updated arrival time online, and customers get delivery notifications.
Can I set delivery zones and prices?
Yes: delivery zones on the map, a rate for each zone, a free-delivery threshold and separate rules for each branch.
Where do orders in Lume Delivery come from?
From retail stores, online stores and restaurants that run on Lume. All orders land in one queue, and the delivery status, time and confirmation are saved to reports and the customer's history.
How is a handover confirmed?
With a photo or signature at handover. The status history, reasons for failed deliveries and confirmation by the customer are saved as well.
Contact us today
Leave your details and we will contact you to prepare the right automation setup for your business.
✓ Launch and setup are included in the plan✓ Support helps your team work from day one