Customer profiles
The full history of purchases, visits, and orders in one card.
- Purchase and order history
- Floor visits and bookings
- Notes, tags, and preferences
- Shared across till, floor, and delivery
Lume CRM
CRM software for retail and restaurants
Every guest and shopper in one shared view
Lume CRM keeps a profile, order, and task for every customer — shared automatically with the till, the floor, the warehouse, and delivery.
- Customer profiles & history
- Orders, bookings & tasks
- Shared across till, floor & delivery
Lume CRMOrders · today
Sun Plaza banquet12,400,000 UZS
NewMega Market wholesale6,800,000 UZS
In progressIT Park catering24,000,000 UZS
WonToday's tasks
Call back about the banquet bookingA. Karimov10:30
Send wholesale price listN. Yusupova13:00
Confirm catering menuD. Rashidov16:15
Platform capabilities
Every guest and shopper, one shared view
Restaurants run bookings and banquets, retailers run wholesale and regulars — customer data stays connected across the till, floor, and delivery.
Order pipeline
Track every large order — from a banquet to a wholesale delivery — from first contact to close.
- Custom pipeline stages
- Tasks and reminders
- Deadlines and owners
- Order value and forecast
Shared customer base
One profile for a customer across retail, restaurant, and delivery.
- One profile per customer
- History from the floor, till, and delivery
- No duplicate records
- Updated automatically
Tasks & reminders
Nothing falls through the cracks between waitstaff, cashiers, and managers.
- Booking and follow-up reminders
- Assigned to a manager
- Linked to an order or customer
- Overdue task alerts
Segments & campaigns
Group guests and shoppers and reach them with the right offer.
- Filter by purchases or visits
- Targeted promotions and discounts
- SMS and messenger campaigns
- Campaign results tracked
Reports & forecasts
See average check, repeat visits, and staff performance.
- Average check and repeat visits
- Waitstaff and manager performance
- Order source breakdown
- Period comparisons
One connected workflow
From first visit to a loyal customer
Information moves through every stage automatically, from a first visit or order to shared customer history.
- 01
A customer appears
A purchase, table booking, or lead form creates a profile automatically.
- 02
An order or task is created
It's assigned to an owner with a deadline.
- 03
The manager works the pipeline
Stages, notes, and reminders keep every order moving.
- 04
The outcome joins shared history
The floor, till, and delivery all see the same customer record.
Built for restaurants and retail
Retail chains and storesRestaurants, cafés, and coffee shopsMulti-location and multi-branch businesses
FAQ
Frequently asked questions
What does Lume CRM do?
Lume CRM keeps a profile for every customer with their purchases, visits and orders, moves large orders, from banquets to wholesale deliveries, through a pipeline, assigns tasks and reminders, and groups customers into segments for targeted campaigns.
How is the CRM connected to the POS and delivery?
Each customer has one profile shared by the store, the restaurant and delivery. A purchase, a table booking or a website request creates the profile automatically, and the history updates without manual entry or duplicates.
Can I send campaigns to customers?
Yes. Filter customers by purchases and visits and send a targeted offer by SMS or messenger. Campaign results are shown in reports.
Which reports does Lume CRM include?
Average check and repeat visits, waiter and manager performance, order sources and period comparisons.
Who is Lume CRM for?
Retail chains and stores, restaurants, cafés and coffee shops, and businesses with several halls or branches.
Contact us today
Leave your details and we will contact you to prepare the right automation setup for your business.
✓ Launch and setup are included in the plan✓ Support helps your team work from day one