Customer profiles
The full history of purchases, visits, and orders in one card.
- Purchase and order history
- Floor visits and bookings
- Notes, tags, and preferences
- Shared across till, floor, and delivery
Lume CRM
Every guest and shopper in one shared view
Lume CRM keeps a profile, order, and task for every customer — shared automatically with the till, the floor, the warehouse, and delivery.
- Customer profiles & history
- Orders, bookings & tasks
- Shared across till, floor & delivery
Lume CRMOrders · today
Sun Plaza banquet12,400,000 UZS
NewMega Market wholesale6,800,000 UZS
In progressIT Park catering24,000,000 UZS
WonToday's tasks
Call back about the banquet bookingA. Karimov10:30
Send wholesale price listN. Yusupova13:00
Confirm catering menuD. Rashidov16:15
Platform capabilities
Every guest and shopper, one shared view
Restaurants run bookings and banquets, retailers run wholesale and regulars — customer data stays connected across the till, floor, and delivery.
Order pipeline
Track every large order — from a banquet to a wholesale delivery — from first contact to close.
- Custom pipeline stages
- Tasks and reminders
- Deadlines and owners
- Order value and forecast
Shared customer base
One profile for a customer across retail, restaurant, and delivery.
- One profile per customer
- History from the floor, till, and delivery
- No duplicate records
- Updated automatically
Tasks & reminders
Nothing falls through the cracks between waitstaff, cashiers, and managers.
- Booking and follow-up reminders
- Assigned to a manager
- Linked to an order or customer
- Overdue task alerts
Segments & campaigns
Group guests and shoppers and reach them with the right offer.
- Filter by purchases or visits
- Targeted promotions and discounts
- SMS and messenger campaigns
- Campaign results tracked
Reports & forecasts
See average check, repeat visits, and staff performance.
- Average check and repeat visits
- Waitstaff and manager performance
- Order source breakdown
- Period comparisons
One connected workflow
From first visit to a loyal customer
Information moves through every stage automatically, from a first visit or order to shared customer history.
- 01
A customer appears
A purchase, table booking, or lead form creates a profile automatically.
- 02
An order or task is created
It's assigned to an owner with a deadline.
- 03
The manager works the pipeline
Stages, notes, and reminders keep every order moving.
- 04
The outcome joins shared history
The floor, till, and delivery all see the same customer record.
Built for restaurants and retail
Retail chains and storesRestaurants, cafés, and coffee shopsMulti-location and multi-branch businesses
Contact us today
Leave your details and we will contact you to prepare the right automation setup for your business.
✓ Launch and setup are included in the plan✓ Support helps your team work from day one